Blog / Technology

In recent times, our Acurity superannuation platform has been all about delivering new efficiencies and legislative updates to funds and their members. Our development team has invested over 20,000 hours making sure Acurity remains at the forefront of industry innovation while integrating over 1,000 significant legislative updates into the platform.

This year’s Acurity enhancements include features to expand superannuation funds’ ability to give their members a more personal online experience. We’ve delivered innovative digital and mobile capabilities to focus on improving self-service and efficiency for members. Plus, we have made sure the platform can continue to scale without increasing costs for funds.

Our focus on removing paper through automation continues with more online and app-based services than ever before.

Here’s some of this year’s new benefits:

  • Members can now start and finish any query from any device – mobile, iPad – plus they can contact the call centre who can take over to help track and complete queries. This makes it easier to assist members, particularly on those occasions when they really need the support.
  • A range of benefit payments can now be applied for and processed online. No more paper print outs!
  • New levels of security in the member identification process. Think an extra layer of security when you need to be identified – most of us experience this now when dealing with banks and government departments.

Each year we absorb the annual legislative and compliance updates into Acurity. This year was a significant challenge and we had to address several hundred super amendments as part of the 2017 Federal Budget. It’s a while since we’ve seen anything like it and that work continues in the second half of 2017! These changes are all part of our Acurity maintenance agreement and deliver on our promise to retire risk for funds.

How we do this is by continuing to build out the straight through processing functionality for Acurity. We have reached a new benchmark with Acurity 17 and it will have a great impact on both fund and member experience.

The team is already hard at work for the next round of development with Acurity and one thing we are focused on is further integration across IRESS – namely how Acurity and financial advice platform XPLAN can best support a range of advice options over a member’s lifetime. Investment goals change throughout that journey and we are working hard to innovate Acurity further to support this.


Range of digital updates for superannuation funds

IRESS’ Acurity has expanded superannuation funds’ ability to provide members with a comprehensive and personalised online superannuation experience, improving self-service and efficiency for members, and providing scale and reduced cost for funds.

23rd August 2017

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