Media Releases / Superannuation

IRESS’ Acurity has expanded superannuation funds’ ability to provide members with a comprehensive and personalised online superannuation experience.

This improves self-service and efficiency for members, and provides scale and reduced cost for funds.

The latest version of Acurity provides superannuation funds with increased automated online and app-based services to reduce manual and paper-based systems. This includes:

  • Allowing members to initiate and complete queries from multiple devices, with progress tracked for member convenience
  • Allowing the online completion and processing of a range of benefit payments, and
  • Expanded security in the member identification process through the addition of two-factor authentication and online verification.

Acurity 17 also ensures funds continue to meet a significant range of legislative and compliance changes, directly addressing several hundreds of superannuation amendments in the 2017 Federal Budget. Delivered as part of the Acurity maintenance arrangement, the enhancements remove a large portion of risk for funds, helping them meet compliance requirements cost effectively.

IRESS’ General Manager of Superannuation, Jeff Hall, said the changes allow clients to significantly improve the member journey, data quality, and deliver a new benchmark for member experience.

“Acurity 17 delivers on our goal to continue to personalise the member experience across all service channels, including online, through call centres and using the Acurity mobile app. That experience is underpinned by the most advanced level of straight through processing functionality delivered to date.

”We are currently focused on further initiatives for the Acurity platform including further integration between Acurity and XPLAN. An integrated platform and member interface will provide superannuation funds with the ability to design and implement a range of digital advice options, best suited to support the changing retirement investment goals of members throughout their lifetime.”

Latest Acurity updates released:

Features include updated technology for improved online access and usability, as well as database improvements to performance and security. Additional updates continue to transform the super platform with the ability to integrate an online identity check, online benefit payments to bank accounts and support for automatic account consolidation.

Legislative enhancements are centred around the SuperStream processing environment, including contribution and rollovers, integration with ATO validations and support for recent Federal budget initiatives.

 

Media enquiries:

Cathryn van der Walt
Telephone: +61 (0)402 327 633
cathryn@12worlds.com.au 

 

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