Intermediary Mortgage Survey Report 2019

Technology central to lenders’ and intermediaries’ thinking for seamless mortgage journey.

Consistent themes including digital transformation, API technology, robo-advice and online aggregators have again dominated in the survey feedback as areas which lenders and intermediaries believe will impact the mortgage market.

Both intermediaries and lenders also believe that continued integration between intermediaries’ CRMs, sourcing systems/aggregators, lenders and third parties such as surveyors and solicitors will be central to the short-term shaping of the mortgage market.

2019 key findings

  • The overall market outlook for 2019 is positive, with most intermediaries (78%) and lenders (86%) expecting gross lending to either increase or remain level
  • 54% of intermediaries think their market share will increase, a view shared by 23% of lenders
  • Six in ten (60%) intermediaries and three quarters of lenders (72%) see robo-advice as an opportunity
  • The vast majority (96%) of lenders believe Open Banking could improve the intermediary mortgage market in the next 1-2 years.

Read the full report for detailed insights from across the market, providing invaluable insight to inform future thinking and investment to achieve the best outcomes for lenders, their intermediary partners and consumers.

Download the report