Consistent themes including digital transformation, API technology, robo-advice and online aggregators have again dominated in the survey feedback as areas which lenders and intermediaries believe will impact the mortgage market.
Both intermediaries and lenders also believe that continued integration between intermediaries’ CRMs, sourcing systems/aggregators, lenders and third parties such as surveyors and solicitors will be central to the short-term shaping of the mortgage market.
Read the full report for detailed insights from across the market, providing invaluable insight to inform future thinking and investment to achieve the best outcomes for lenders, their intermediary partners and consumers.