This policy applies to all employees of the Iress group (together “Iress”) including agency workers, contractors or self-employed contractors. A copy of this policy is available on Iress’ website.
This policy details how people may report any instances they identify in the workplace which they have reasonable grounds to suspect represent inappropriate, unethical, illegal or fraudulent conduct (Reportable Conduct). The aims of this policy are:
a. to encourage people to report any suspected Reportable Conduct as soon as possible, with the knowledge that their concerns will be taken seriously, appropriately investigated, and that their confidentiality will be respected;
b. to provide people with guidance as to how to raise those concerns; and
c. to reassure people that they can raise any concerns and complaints of Reportable Conduct without fear of discrimination, intimidation, disadvantage or reprisal.
This policy does not form part of any contract of employment and does not create enforceable rights in a person’s favour. The policy can be amended or varied by Iress at any time.
A ‘whistleblower’ is a person who raises a concern or complaint in relation to a matter which is inappropriate, unethical, illegal or fraudulent and may have a serious detrimental impact to him or herself, another employee of Iress, Iress itself, or a customer or shareholder of Iress. If a person has any reasonable grounds to suspect any Reportable Conduct, they should report it under this policy.
A person should report any of the following Reportable Conduct (this list is not exhaustive):
a. breach of an individual’s contract of employment;
b. breach of Health and Safety Regulations;
c. breach of other legal / regulatory obligations;
d. fraud of any kind including:
e. substantial damage or danger to the natural environment;
f. breach of Iress’ internal policies and procedures;
g. conduct likely to cause Iress financial loss or damage its reputation;
i. harassment, discrimination, victimization or bullying, other than “personal work-related grievances”; or
j. the deliberate concealment of any of the above.
Grievances that are personal and work-related in nature should be addressed under Iress’ Grievance Policy or Anti-Harassment Policy, as appropriate.
If a person is uncertain whether something falls within the scope of this policy they should seek advice from their People Leader, the Legal team or the People@Iress team.
In most cases, a person should be able to raise any concerns with their People Leader. Their People Leader may refer the matter to the Legal team or People@Iress team, if appropriate.
If the matter is serious or if the person would prefer not to raise it with their People Leader for any reason, they should contact either the Legal team or the People@Iress team.
The relevant team (the one that is contacted) will arrange a meeting with the whistleblower as soon as possible to discuss their concern. The whistleblower may bring a colleague to any meetings held under the auspices of this policy. Their companion must respect the confidentiality of the disclosure and any subsequent investigation.
Iress will take a written summary of the whistleblower’s concern and provide them with a copy after the meeting. Iress will also aim to give the whistleblower an indication of how Iress proposes to deal with the matter.
Iress recommends that people voice any suspected Reportable Conduct openly under this policy, but in the event that a whistleblower wishes to remain anonymous, they may raise their concerns through a letter to either their People Leader, the Legal team or the People@Iress team. The concern will not be treated any differently in the event that it is raised anonymously.
Iress encourages cooperation from whistleblowers in order to ensure that a proper investigation can be undertaken. If it is considered useful for anyone investigating a whistleblower’s concern to know their identity, Iress will discuss this with them, and their consent will be sought prior to any disclosure. If a whistleblower is concerned about possible reprisals if their identity was to be disclosed, they should speak to the Legal team or the People@Iress team and appropriate measures can be taken to preserve confidentiality.
Notwithstanding the above, a whistleblower’s identity may be disclosed if one of the following exceptions applies:
a. they consent to the disclosure of their identity;
b. the whistleblowing concern is reported to Australian Securities and Investments Commission, the Australian Prudential Regulation Authority, the Tax Commissioner or the Australian Federal Police; or
c. the whistleblowing concern is raised with a lawyer for the purpose of obtaining legal advice.
The aim of this policy is to provide an internal mechanism for reporting whistleblowing concerns and therefore, in the majority of cases, a whistleblower should not find it necessary to alert anyone externally.
Under some circumstances, it may be appropriate for a person to report their concerns to an external body. Iress has contracted Your Call Whistleblowing Solutions (“Your Call”) as an external service provider to confidentially and independently receive and manage disclosures from Iress employees. Reports made to Your Call may be made completely anonymously, or a discloser may choose to make themselves known to Your Call, or to Your Call and Iress.
Reports may be made to Your Call via the website https://www.yourcall.com.au/report using the Iress unique identifier code IRESS or via telephone between 9am and 12am(AEST), on recognised business days:
The Iress Officers who will have access to your reports include:
Your Call can circumvent any or all of the above Officers upon your request.
The secure online portal allows you to securely upload any relevant documentation and/or material relevant to your disclosure.
After making a disclosure, you will be provided with a unique Disclosure Identification Number (DIN) and access to a secure online Message Board on the Your Call platform.
The Message Board allows ongoing anonymous communication between yourself and Your Call and/or Iress. Your Call remains the intermediary between you and Iress at all times, receiving and forwarding communication between all parties. The Message Board can be used to receive updates, share further information/evidence and request support or report retaliation. If you cannot access the Message Board, you can contact Your Call via phone (provided above) for verbal updates.
If you are deaf, or have a hearing or speech impairment, you can contact Your Call online or through the National Relay Service. Simply choose your contact method at www.relayservice.gov.au and request Your Call’s hotline 1300 790 228.
If you have difficulty speaking or understanding English, contact us through the Translating and Interpreting Service (TIS) 131 450 and ask for Your Call on 1300 790 228.
Other external disclosures
In rare circumstances, it may be appropriate for an Iress employee to make an “emergency” or “public interest disclosure” as defined in the Treasury Laws Amendment (Enhancing Whistleblower Protections) Act 2019 (Cth). In the event that you feel this is necessary, Iress strongly encourages you to seek advice before doing so.
If a person’s concerns relate to the actions of a third party, Iress encourages them to report such concerns internally to their People Leader in the first instance, or the Legal team or the People@Iress team, as appropriate.
Once a whistleblower has raised a concern, Iress will carry out an initial assessment to determine the scope of any investigation and will inform them of the outcome of this process. Iress may require further information to complete this assessment.
In some cases Iress may appoint an investigator (internal or external to Iress). Any investigation required will be conducted without regard to the whistleblower’s relationship to Iress, position or length of service.
Iress will aim to keep the whistleblower informed of the progress of the investigation and its likely timeline. However, sometimes the need for confidentiality may prevent Iress from giving them specific details of the investigation or any action taken as a result. The whistleblower should treat any information about the investigation as confidential.
If Iress concludes that a whistleblower has made false allegations maliciously, dishonestly or with a view to personal gain, the whistleblower will be subject to disciplinary action.
Iress cannot guarantee the outcome of the investigation, but Iress will deal with a whistleblower's concerns objectively, fairly and in an appropriate way. If a whistleblower is not happy with the way in which their concern has been handled, they can raise it with the Legal team or the People@Iress team or any of Iress’ parent company Directors, as appropriate.
Iress aims to encourage openness and transparency throughout the whistleblowing process and will support people who raise whistleblowing concerns or complaints, on reasonable grounds, in relation to actual or suspected Reportable Conduct under this policy.
No person should suffer any detrimental treatment as a result of raising a concern or complaint pursuant to this policy. Detrimental treatment includes dismissal, disciplinary action, demotion, harassment, discrimination, bias, threats or other unfavourable treatment connected with raising a concern. If a person believes that they have suffered any such treatment, they should contact their People Leader, the Legal team or the People@Iress team immediately. If the matter is not remedied, they should raise it formally using the Grievance Policy.
People must not threaten or retaliate against whistleblowers in any way. Anyone involved in such conduct will be subject to disciplinary action.
All files and records created from an investigation into suspected Reportable Conduct will be retained securely. Unauthorised release of information contained within these investigation files and records without the whistleblower’s consent will be a breach of his policy and will be regarded as a serious matter and will be subject to Iress’ disciplinary procedure.
Iress is a technology company providing software to the financial services industry.
Our software is used by more than 10,000 businesses and 500,000 users globally.