Lending

Mortgage Sales & Originations

For Nationwide to maintain its position as the third largest lender in the UK it needed to invest in transformative technology and find a replacement solution for all its mortgage sales channels and originations. Working in partnership with the team, we implemented our class-leading mortgage sales and originations platform.

By bringing all of Nationwide's mortgage channels under one common platform, we significantly improved their efficiency and customer experience.

Following the implementation, Nationwide reported some impressive measurable results:

  • Automated processes reduced the cost of selling a mortgage by up to 40%
  • New business volumes increased from £40m to £120m per day
  • The amount of data customers needed to enter reduced by half
  • 182 manual processes were removed

The partnership between us and Nationwide, and the MSO software implementation, has proved so successful that it has received industry recognition and awards.

 

 

Watch the MSO video

How we've transformed processes at Nationwide

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