IRESS Ltd and its branches and subsidiaries ("IRESS", "us" or "we") are committed to protecting the personal information we hold.
At times we may request that you supply us with personal information. Generally this information is requested when you subscribe for a product, or request a service or information from us - such as when you request a fact sheet or a demonstration of our products and services.
Personal information which we may collect from you includes the following:
• your name;
• your job title and company details;
• your address;
• your phone/fax and email details;
• your date of birth;
• payment information such as your bank account details;
• your education and work experience in applications we receive from you;
• your user name, and passwords for our online products;
• information about your internet-enabled device and browsing patterns such as your IP address, operating system and browser type.
Although we generally only collect information that has been provided directly by you, there are times that we may collect information from third parties e.g. a company that provide services to us or an information service provider.
Your information is collected and may be used by us:
• to verify your identity;
• to meet our legal and regulatory obligations;
• to enable you to use our online products, our website or receive the benefit of certain services;
• to help us improve and develop our website, online products and services;
• to understand our user demographics and use of our website and online products;
• for administration and client relationship management;
• to answer questions and respond to comments, requests or queries you send us, including any application for employment;
• for corporate and investor communications (in compliance with ASIC or other regulator’s requirements);
• to manage fiscal components;
• to send invoices or reminder notices or otherwise notify you of changes to our online products or services, and any other purpose related to or ancillary to any of the above.
We may keep your information for a reasonable period for these purposes.
We may share your personal information with:
• the companies in our corporate group;
• our personnel, subcontractors, agents and advisors who have a need for that information as they assist us in running our business, this website or providing related services;
• our subcontractors, suppliers and advisors to the extent necessary and relevant for the provision of our online products or services;
• third party vendors to satisfy our third party data payment arrangements;
• those other persons we believe are reasonably necessary to comply with our legal and regulatory requirements and/or exercise any rights we have under our contracts
Where we wish to share your personal information with third parties who are not listed above then we shall seek your consent before doing so, unless the data is anonymised (i.e. it doesn’t identify individuals) – in which case we may share the information without first obtaining your consent.
We may disclose your information to members of our corporate group located overseas. Countries include the United Kingdom, Singapore, Malaysia, Hong Kong, South Africa, New Zealand and Canada. We have appropriate controls in place in relation to intra-group transfers.
In addition, we may transfer your information to countries or jurisdictions which do not provide the same level of data protection as the country in which you reside (including without limitation to the US), if necessary for achieving the purposes set out above. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is protected.
Please see our cookies policy.
We may share your information with our business partners for marketing purposes or we may send you information about other organisations' products and services. We may contact you by mail, telephone, fax, email or other electronic messaging service with offers of products, services or information that may be of interest to you. By providing us with your contact details you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information from any companies within our group or our business partners (other than on the website which you have requested information about) please indicate this on the relevant form where we collect your information, or contact us using the details below.
We take appropriate steps and maintain electronic, physical, procedural and organisational safeguards using industry standard techniques and controls to protect the information we hold (including your personal information) from misuse, loss, unauthorised access, modification or disclosure.
Our corporate website contains links to other websites, including social media sites and widgets. We are not responsible for the content or privacy practices (including the delivery of any cookies) of these websites. We strongly encourage you to read the privacy policies of those websites before providing those third parties with your information.
You have the right to access, request corrections to and copies of the personal information we hold about you.
For quality control and training purposes we may monitor or record your communications with us.
If you wish to make a formal complaint, please make your complaint in writing to our Privacy Officer. We will consider your complaint promptly and contact you to seek to resolve the matter.
The Privacy Officer
Level 18, 385 Bourke St, Melbourne, VIC, 3000
Phone: +61 3 9018 5800