If a team is to do well, it’s important that everyone feels they share a common purpose. Setting clear values ensures each member of the team knows what the business stands for and what’s expected of them. Think of values that ring true for you and that will inspire your team. Here are a few for starters - ‘Deliver on your promises,’ ‘Treat everyone with respect,’ or ‘Be the change you seek’. Bournemouth Football Club had the saying ‘The only place success comes before work is in the dictionary’ displayed in their dressing room. As Roy E. Disney (Walt’s nephew) put it, ‘It’s not hard to make decisions when you know what your values are’. Once they’re in place, it will make it easier to steer your ship - or mortgage brokerage!
Lead by example
As the leader, your own habits will ripple out to your team so make sure you’re setting a good example. Do you always do as you say? You can be sure your team will soon spot if there is any inconsistency. It’s also a good rule not to ask them to do anything you wouldn’t be happy to do yourself. Of course, being the leader doesn’t mean you can’t delegate. In fact, by giving every team member more responsibility you will help them to grow and develop creative solutions. Good leaders will build relationships of trust and loyalty with their team. You’ll soon find that if your team feels supported, they’ll do everything in their power to achieve
Communicate, communicate, communicate
Communication is the single most important factor in good teamwork. Don’t worry, that doesn’t mean holding endless meetings. It’s more about creating an open culture where people feel free to share ideas, make suggestions and air any concerns. It’s also important to set clear goals with agreed timescales and give regular updates as to whether you’re all on target. Share any successes or any particular challenges. Make sure everyone understands how each person’s role helps move the entire team to its overall objective. For example could brokers help the admin staff by sharing information differently, or vice versa?
Always be on the lookout for improvements
It’s hard to think of a sporting team who has had more success in recent years than the cycling team, Team Sky. Yet they never rested on their laurels. Their manager, Sir Dave Brailsford adopted a growth mindset from the start and looked at every aspect of the team’s performance to see what ‘marginal gains’ could be made - everything was stripped right back, from individual bike set ups, the water they drank, the food they ate and the beds they slept in. So scrutinise your processes and interactions with customers. What could be done better? Encourage your team to brainstorm ideas - reassure them that there’s no such thing as a stupid idea and foster a culture of creativity.
And finally, create an environment of fun and enjoyment. Everyone performs better when they can relax and are having a good time. A sense of camaraderie will spur your team on through the difficult tasks and tight deadlines. It’s well known that the best leaders manage to include an element of fun without compromising the team's strong work ethic or commitment to excellence. So think about team days out. Doing things together in a different environment away from work enables people to see their colleagues in a new light. You might be surprised what an effect raft building, high rope walking or kayaking can have on teamwork! Or there’s always a meal out!
This article was written by Accord Mortgages. For more tips, click here.
Creating a successful LinkedIn group can help you build your mortgage business, share insights and build valuable connections.
As the later life market continues to grow, and with the sector going through a boom period, it's imperative that those operating within it don't lose sight of the need to provide a gold standard service to customers.
Around the core insurance benefit, Income Protection is developing into a far fuller proposition – embracing prevention, early intervention and rehabilitation services.
Retirement isn't what it used to be and the demand for guaranteed income solutions that offer both flexibility and security continues to grow.
IRESS Industry Voice provides analysis, commentary and trends from the mortgage and protection industry. The 'Innovation Generation' issue looks at what is driving innovation in financial software, and where it can go from here.
Rising house prices have left even starter homes out of reach for most first-time buyers. This has seen many parents and grandparents using gifting as a primary use of the equity released through their homes.
Brokers can help guide their clients with the necessary finances in order to secure the property they want. Here are 5 key options to help investors at auction.
Landlords want mortgage brokers who are experts in Buy-to-Let mortgages. Attract their business by showing them you have in-depth knowledge of the rental market.
The equity release sector is undergoing huge growth but in order to sustain this, lenders need to innovate and adapt in line with consumer trends.
With so many homeowners looking to take on home improvement projects, we take a look at how to keep on top of the current market activity.
The 'Income Roulette' research highlights financial worries, concerns and attitudes, particularly those belonging to the 'Sandwich Generation'.
Dedicating resource to online marketing can be difficult for brokers. Here are four areas which you can focus on without having to spend a lot of time or money.