In this report, we examine how consumers interact with financial services and, more importantly, how they want to interact in the future.
Pre-purchase research plays a critical role, being undertaken by 80% of consumers before making a significant purchase or investment decision.
Our research also highlights an appetite for greater online access to financial services – though consumers are less likely to secure complex products unassisted online. Technology could be leveraged to meet this need with unified, multiple advice options encompassing full advice, scaled or guided advice and self-service.
Accessibility, simplicity and convenience are also key themes, with 23% consumers calling for a single view of all their financial information.
There is clearly an opportunity for financial services companies to do more to match the consumer experience and engagement expectation, and build more trust from the digital consumer. We believe this report provides the industry with insights into how this can be achieved, and in which direction it must evolve to match the development of the digital consumer in the UK.
View the online version here.
Our report looks at how the dust has settled following the introduction of pension freedom and all the choices we now have to try and achieve a sustainable income.
1,000 end investors were surveyed to gauge their views on the impact of Brexit. This report produced in association with Compeer our research partner gives you the key findings.
We tracked developments in the market over 12 months and compiled data from leading lenders to produce one of the biggest surveys into UK lending.
A recent report found that as many as 9 in 10 advisers feel threatened by robo-advice. We grabbed our film crew and interviewed advisers for their thoughts.
What does the future of financial advice look like? We asked real advisers for their views and how they think robo-advice will impact their business.
Insight into lender best practice and the experiences of intermediaries as they engage with lenders in the UK mortgage market.
We've analysed data from across IRESS digital products to share some key insights into daily investor activity and device useage.
We've tracked developments in the market over 12 months enabling lenders to benchmark their mortgage sales and originations systems and processes against the mortgage market as a whole.
The report marks changes in the 'at retirement' space, with a particular focus on the evolution of the annuity market, and how this is impacting decision-making and retirees' returns.
We have now published the fourth edition of our At Retirement Report, marking changes in the 'at retirement' space, and how this is impacting decision-making and retirees' returns.
Developed with the Association of Mortgage Intermediaries (AMI) and the Intermediary Mortgage Lenders Association (IMLA), this report provides insight to lender best practice and the experiences of intermediaries in the UK mortgage market.
This report is the third edition of our At Retirement Report, a quarterly index designed to track the preparation of those approaching retirement, changes in the ‘at retirement’ space, and how this is impacting decision-making and retirees’ returns.