This year's survey reveals a combination of lender improvements and intermediary concerns.
Now in its third year, the objective of this survey is to help drive innovation and best practice in the mortgage market for the good of lenders, intermediaries and consumers. The survey is based on an analysis of responses from 27 lenders representing 86% of gross mortgage lending and 592 intermediaries.
The key findings include:
- 89% of lenders now offer scan and attach at point of sale, up from 75% last year
- 59% of lenders provide an online single status view of all cases, up from 44% in 2016
- 85% of lenders provide real-time case tracking, compared to 75% last year
- Lenders providing online dashboard summaries has almost doubled from 38% in 2016 to 70% in 2017
However:
- 42% of intermediaries ranked usability of lenders’ portals as average to very poor
- Intermediaries still rely on the telephone rather than online systems, SMS or email, with 83% saying they call lenders between three and six times per application.
The survey was developed with and supported by the Association of Mortgage Intermediaries (AMI) and the Intermediary Mortgage Lenders Association.
Download the survey report below. We will also presenting the key findings at Mortgage Business Expo Leeds.
If you are a lender, find out how intermediaries ranked your portal by contacting henry.woodcock@iress.co.uk
More insight & research
Will Mortgage Tech Power 2018?
IRESS' Mortgage Efficiency Survey tracks developments from lenders across the mortgage market.
MIFID II Costs and charges
MiFID II will significantly change the way costs and charges are disclosed to investors, affecting all provide investment services.
Staying Afloat in Retirement
Our report combines data, insight and analysis to build a picture of a new flexible retirement landscape.
Wealth Management: The Yearly Review 2017
See how the UK wealth management industry performed last year, in this latest annual benchmarking survey.
How to deliver personalised service at scale
Watch this engaging panel debate on demand..
The Front Office of the Future Research Report
What does the front office of the future look like? Senior Wealth Managers share their insight in our latest research report.
The Death of Legacy Research Report 2017
How do you solve the challenges of an ageing legacy system? We interviewed COO's to find out their views.
Retirement Report: Retirement income and annuity perspectives
Our report looks at how the dust has settled following the introduction of pension freedom and all the choices we now have to try and achieve a sustainable income.
Compeer Clients' View research 2016
1,000 end investors were surveyed to gauge their views on the impact of Brexit. This report produced in association with Compeer our research partner gives you the key findings.
Mortgage Efficiency Survey 2016
We tracked developments in the market over 12 months and compiled data from leading lenders to produce one of the biggest surveys into UK lending.
Is robo-advice an opportunity or a threat?
A recent report found that as many as 9 in 10 advisers feel threatened by robo-advice. We grabbed our film crew and interviewed advisers for their thoughts.
Will robo change advice as we know it?
What does the future of financial advice look like? We asked real advisers for their views and how they think robo-advice will impact their business.
This site uses cookies to store information on your computer. By using our site you accept the terms of our cookies policy.