Media Releases / Mortgages

IRESS, the leading supplier of technology for mortgages, wealth management, and financial markets, today announces it is deploying its Mortgage Sales and Originations (MSO) solution for TSB with the first deployment due to be rolled out to TSB’s intermediary channel in the summer. Branch, telephony and digital will follow in a phased rollout. 

The decision to adopt MSO supports TSB’s implementation of its new Proteo IT platform. MSO provides the bank with the capability to deliver a modern, intuitive and seamless mortgage experience to customers across all channels. TSB will be the first lender to adopt the latest generation of MSO for its advised channel.

 MSO manages the full mortgage sales and originations process, from initial enquiry through to release of funds. The benefits this brings to TSB, brokers and clients include:

 Automated and proactive case tracking across all sales channels and devices (including mobile), that gives intermediaries a granular and summary level of case detail. Intermediaries and their clients are kept informed throughout the application process, reducing the number of case enquiry calls that need to be made.

  • The journey to offer and completion is streamlined by optimised process automation and workflow, with key milestones and case alerts sent to the intermediary and applicant via email and text alerts.
  • The ability to scan and attach documents and the digitisation of services such as valuations removes paper from the application process, stripping out costs and reducing processing time. The value of being able to scan and attach documents at any stage of the process has been highlighted consistently in IRESS’ Mortgage Intermediary Surveys and in the 2016 survey was rated the most important feature for lenders to provide by nine out of ten intermediaries.
  • The streamlined process for card payments at the time of application allows for automatic refunds where necessary.
  • Flexibility and convenience enabled by open integration services connecting to third parties such as valuers and conveyancers.

 Paul Thornton, IRESS’ Executive General Manager (Lending) said:

“Consumers now expect to engage with lenders at the time, in the manner and through the channel that suits them. By adopting our latest generation MSO we believe TSB will benefit from being able to offer its mortgage services through traditional channels and via our leading digital technology platform.

 “We are delighted that TSB has selected IRESS’ MSO as its strategic mortgage platform. TSB will be the first lender to adopt latest generation MSO in its advised channel and we’re confident this will set a new technology benchmark to which other lenders will aspire.”

 Ian Ramsden, Mortgages Director, TSB added: “IRESS was a natural fit to support our technology transition and they have been great partners to work with. MSO will provide TSB with market-leading sales and originations functionality, enabling us to provide a differentiated level of service for intermediaries and their clients.”

Download full media release PDF (30 KB)


Journalists, for further details, please contact:

Debra Knott


Telephone: +44 (0) 1926 621 410

Mobile : +44 (0) 7796 271 584


Pamela Morris / Jenette Greenwood

the lang cat

Telephone: +44 (0) 131 202 5994


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