The report takes a look at the processes offered by lenders and the intermediaries who use them, as well as canvassing opinions about future developments such as open banking and API (application programming interfaces) adoption.
Key findings from this year’s survey:
Henry Woodcock, principal mortgage consultant, IRESS, commented: “The survey findings show that lenders continue to put considerable resource into improving the mortgage journey for customers and their advisers. However, intermediary experience suggests that, in many cases, lender sales portals are still not meeting intermediary needs in terms of up to date case information, joined up functionality and intuitive design.”
To read the report in full, for more interesting insights from the survey, click here.
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Volunteers from our Cheltenham office will be taking part in the Mortgage Sleep Out.
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We've made a commitment to improving gender diversity within financial services.
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