07 April 2021
4 min read
Since 2010, Protect Line has won an array of awards and has gone from strength to strength. Chris Reed, Head of Business Development said, “We’ve partnered with Iress since the beginning. They were the logical choice for us back then, as much as they are today. They’re a pleasure to deal with and on-hand if we ever needed support.”
We’ve partnered with Iress since the beginning. They were the logical choice for us back then, as much as they are today. They’re a pleasure to deal with and on-hand if we ever needed support.
“Reliability and trust in our partners has been key to our growth. In our experience, Iress’ service availability is second to none. When talking to software partners, everyone cites 99.999% uptime - the reality can often be quite different. Any amount of downtime is not only costly commercially, but often for our customers, too.”
Iress has provided Protect Line with quote and apply functionality from The Exchange solution. “The Exchange has been the perfect fit for us,” continues Chris. “We’ve always used our own bespoke CRM, and The Exchange has been ideal for providing quote and apply functionality. Most of our staff won’t even know who Iress is, and when you’re a tech provider, that’s a great compliment. The solution works flawlessly, so there’s never a need to question it.”
Protect Line’s head office is in Poole, Dorset, with a secondary office in Isleworth, West London. Protect Line has also recently recruited 2 fully remote sales teams. Chris continues, “We’ve been both impressed and humbled at how our internal IT team and external partners have handled the lockdowns. Our industry has faced a raft of challenges in this time, but we feel blessed to have been able to grow during this period. The agile nature of our business helped us to revert to working from home quickly and efficiently.”
“As we scale our operation, it’s imperative our partners can scale their services at the same rate. Again, this has never been a concern with Iress. When we look to the future, we believe the demand for consumer self-service applications will continue to rise. We hope to work closely with valuable partners like Iress to ensure we’re all adapting to our changing world. We’re grateful to Iress for the level of service they have provided to us consistently over the last 11 years.”
Protect Line specialise in life and critical illness insurance. They currently have a Trustpilot score of 4.9 (out of 5) from over 30,000 customers. Protect Line has also won various awards including Best Protection Insurance Broker and Treating Customers Fairly Champion in the 2020 Insurance Choice Awards.
For more information, please visit Protect Line’s website. It’s full of facts and videos to help consumers understand what can often seem like a scary topic. Once you’re ready to get a quote, simply fill out their contact form and an expert from Protect Line will be in touch.
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