Building a better experience, together

Making your experience better

After our 2024 customer survey, we created a focused action plan to improve what matters most to you: functionality, support, and a future-fit experience.

So, what does this mean for you?

What we’ve delivered

Based on your feedback, we launched multiple initiatives to enhance your experience. Here’s what's new and already making a difference for you:

Smarter and more scalable functionality

A clear roadmap shaped by your needs.
New features and products like Iress FIX Hub and Iress Data Insights Regulatory Reporting.
Auto-updates for Iress Pro and IPS Front End ensure you consistently receive the latest features and improvements.

Faster and more proactive support

Receive critical alerts and updates on high-priority issues directly via Iress’ Jira Notification/Status Page, keeping you informed.
To meet rising client demand and shorter delivery windows, we’ve expanded our global product and implementation teams. These teams are integrated within its core engineering function, and operate as client-facing squads, supporting onboarding, configuration and live production queries.

A future-ready and integrated experience

Delivered critical market structure upgrades through our involvement in ASX Service Release 15 (SR15) in Australia, reinforcing global alignment and resilience.
We’ve partnered with interop.io to help clients connect and integrate third-party applications and news sources into a single, unified MyIress workspace, delivering a more modular and personalised trading experience.

What you're saying about our service and support

“Significant improvements in Iress over the past year.”

“Exceptional support from account and client management teams."

“Dramatically improved Helpdesk and response times.”

“Team praised for being approachable, solution-oriented, and responsive to feedback.”

Award-winning service

While much of the industry shifts toward automated, impersonal support, we're proud to be the exception.

Instead, we've listened to what our clients want and doubled down on providing the responsive, human support we're known and loved for. That means real people available to answer calls and resolve issues quickly so that everybody can get on with their day.

It's why we're winners of the System In the City “Outstanding Customer Service” award.

Making progress on our service delivery

Human

Our personal, friendly support is one of the things our clients value most. No bots, no endless wait times - just real people, ready to help.

Trusted

We're proud to be recognised as the Best Trading Network in the WaterTechnology Asia Awards, which reflects the trust our clients place in our fast, reliable, and connected trading solutions.

Reliable

Responsive service from a knowledgeable team keeps 95% of our clients extremely satisfied - and we're working hard to make that 100%.

We're listening

Every improvement we've made this year began with your feedback.

If there's something you'd love to see next, let us know.

Our 2025 annual customer survey opens in September, but you can share your thoughts any time with your Iress Account Manager or through the survey feedback form.

Building a better experience, together

Iress is a technology company providing software to the financial services industry.