Service you can rely on
Reliable service can feel like a thing of the past. Not at Iress.
Two years ago, we made a promise to deliver consistently excellent service, no matter what it takes. And we’ve kept that promise. Clients say our service and support is 'Always first class' and we're determined to keep it that way by listening and responding to feedback.
Good old-fashioned customer service is becoming a rarity, but at Iress, it's what we aim to do - every single day.
What you're saying about our service and support
“Always first-class service”
“More of this please!”
“We’ve seen an incredible improvement”
“This is a very different Iress”
“Restored my faith in Iress”
Award-winning service
Voted for by advisers
While much of the industry shifts toward automated, impersonal support, we're proud to be the exception.
Instead, we've listened to what our clients want and doubled down on providing the responsive, human support we're known and loved for. That means real people available to answer calls and resolve issues quickly so that everybody can get on with their day.
It's why we're winners of the highly sought-after FT Adviser 5-Star Service Award.
Fast track to great service
Human
Our personal, friendly support is one of the things our clients value most. No bots, no endless wait times - just real people, ready to help.
Trusted
Sometimes you just need a quick answer to a small problem. The Community and online training offer expert help and best practice 24/7.
Reliable
Responsive service from a knowledgeable team keeps 90% of our clients extremely satisfied - and we're working hard to make that 100%.
Making your experience better
After our 2024 Client Survey, we created a focused action plan to improve what matters most to you: functionality, support, value, and connection.
So, what does this mean for you?
We're listening
Every improvement we've made this year began with your feedback.
If there's something you'd love to see next, let us know.
Our annual client survey opens in September, but you can share your thoughts any time with your Iress Account Manager or through this feedback form.
Better every day.
