Our support teams will be closed on 25 December and 1 January

For all other working days, we'll be open as follows:

• Financial Advice and Investment Management
  8:30am - 5:30pm SGT
• Trading and Market Data
  8:30am - 5:30pm SGT
  24 & 31 December: 8:30am - 2:30pm SGT

Normal hours will resume on the 2nd of January. If you need to get in touch, you can find our support contact details here.

Our support teams will be closed 25 & 26 December and 1 January

For all other working days, we'll be open as follows:

• Financial Advice and Investment Management
  8:00am - 5:00pm AEDT
• Trading and Market Data
  22 & 23 December: 6:00am - 7:00pm AEDT
  24 & 31 December: 6:00am - 3:30pm AEDT
  29, 30 December & 2 January: 6:00am - 6:00pm AEDT

If you need to get in touch, you can find our support contact details here.

Our support desk will be operating under adjusted hours over the holiday period. We will be closed on 25 December and 1 January. On 24 December we will close early at 2:00pm EST, and on 26 December we will operate from 7:30am–4:30pm. For all other working days, we'll be open as normal:

• 6:30am - 6:00pm EST - Monday to Friday

If you need to get in touch, you can find our support contact details here.

Our support teams will be closed on 25 & 26 December and 1 January

For all other working days, we'll be open as follows:

• Financial Advice and Investment Management
  10:00am - 7:00pm NZDT
• Trading and Market Data
  8:00am - 7:00pm NZDT

If you need to get in touch, you can find our support contact details here.

The Iress South Africa Service Desk will remain fully operational throughout the festive season, with closures only on designated South African public holidays.

Public Holidays in South Africa:

• Thursday, 25 December 2025
• Friday, 26 December 2025
• Thursday, 1 January 2026

Our teams will be available during normal office hours between Christmas and New Year. It’s business as usual via the client portal, though response times may be slightly delayed. For urgent matters, clients can continue to contact our support desk by phone.

Support Channels:

• Severity 1 & 2 requests: Call +27 010 492 1110
• Severity 3 & 4 requests: Submit a request via Iress Connect

Trading and Market Data Clients

Please note that the JSE Markets will not be open for trading on the public holidays listed above. Additionally, all JSE markets will close at 1:00 PM on 24 and 31 December 2025.

Our Trading and Market Data Support team will operate as follows:

• 16 December 2025: UK and US hours supported (JSE closed): 10:00 AM to 11:00 PM
• 24 December 2025: Support available:6:00 AM to 8:00 PM
• 26 December 2025: Operational during US market hours only: 4:30 AM to 11:00 PM
• 31 December 2025: Normal operating hours (SA, UK and US coverage): 6:00 AM to 11:00 PM
• 2 January 2026: Normal operating hours (SA, UK and US coverage): 6:00 AM to 11:00 PM

We'll be closed on 25 & 26 December and 1 January (except Trading Support, which is available Boxing Day 2:00pm - 6:00pm).

For all other working days, we're open as follows.

• Financial Advice - Xplan
  8:00am - 6:00pm GMT - Monday to Friday (assistance available via Iress Connect)
• Life, Pensions and Mortgages (Sourcing)
  8:00am - 6:00pm GMT - Monday to Friday
• Trading
  7:00am - 6:00pm GMT - Monday to Friday (assistance available via Iress Connect)
• O&M
  9:00am - 5:00pm GMT - Monday to Friday

If you need to get in touch, you can find our support contact details here.

Our training team will take a short break for the holidays from 24 December. We’ll return on 2 January with our usual business hours.

Registration for the Iress Learning Centre via Xplan will continue to be available. If you need access during the holidays, please get your registration requests in before Tuesday 24 December. Otherwise, requests and training queries will be responded to in the new year.

Further information about the Learning Centre and registration can be found in the Iress Community.

Have a wonderful break, and we look forward to helping you achieve your learning resolutions in 2026.

The Iress Community will continue to be supported during working days over the holidays, and while we'll be around, we may take a little longer to respond to questions. In the spirit of the Community, we encourage you to use the Ask the Community forums to reach out to your peers and to help out other members if you can.

If you’ve got an urgent question that you can’t get answered via the Iress Community, it’s best to contact our support team directly using the details listed on this page.