Date: August 2023

Remediation update 23 November 2023

All cohorts have now been paid (where possible) according to the payment method outlined in the original communications.

Where exited clients could not be paid;

  • Payments below $5 will be donated to Talent Beyond Borders in early December
  • Payments above $5 have been sent to NSW Revenue's Unclaimed Money scheme, which can be found and claimed via the NSW revenue website

If you cannot locate your remediation payment or have further questions, please reach out to

About this page

The purpose of this page is to inform clients of the current remediation campaigns being managed by OneVue Wealth services Ltd (OneVue Wealth), a wholly owned subsidiary of Iress.

This page intends to keep clients updated with remediation campaigns, their progress and provide impacted clients a source of truth which will help them to validate any communication they receive from OneVue Wealth.

Where Iress or its subsidiaries have made errors, the businesses will work hard to correct these instances. Where clients have been impacted, the goal of any of Iress’ remediation campaigns is to return clients back to the positions they would have been in, should the error not have occurred.

OneVue Wealth Administrative Error

What happened?

On 16 June 2020 an administrative error occurred which resulted in an excess of cash in certain products of OneVue Wealth over what had been attributed to account holders.

What are we doing about it?

OneVue Wealth has conducted a thorough review into the circumstances of the error, and the time lapse between the error and this remediation. This review has been conducted in line with regulatory requirements and has led to a change in our operational controls and reporting.

OneVue Wealth has made the decision to apportion these funds to identified accounts that were current and based on relevant assets on 16 June 2020. An amount for foregone earnings has been added to take into consideration. The foregone earnings were calculated by reference to the RBA overnight cash rate plus 6% compounded monthly.

OneVue Wealth has engaged an independent expert to review its approach to rectifying this error and they have confirmed that its approach aligns with relevant regulatory requirements.

Do you need to do anything?

If your account is impacted and you hold an open account, no information or action is required from you. You will receive a communication from us and we will pay the amount directly into the open account.

If your account is impacted and you no longer hold an account with us, we will pay the amount to your bank details on file. The communication to you will state the details of updating your bank details if required.

If your account is impacted, you no longer hold an account with us and we do not have your bank details on file, you will need to provide us with your banking details for this payment to be made. The communication to you will state the details of providing your bank details.

If we are unable to get in touch with you

If our attempts to contact you have been unsuccessful , and the payment cannot be made due to unavailability of your bank details, we may lodge the funds as unclaimed money, where appropriate. Where the submission threshold for unclaimed money is not met ($20) under the relevant unclaimed money regime, we will make a payment to a charity or not-for-profit organisation registered with the Australian Charities and Not-for-profits Commission (ACNC).

If you later come forward to claim funds, you will remain eligible to claim the amount owed to you.

Paying tax on this payment

There may be tax implications for you as a result of this payment. We recommend you seek advice from your accountant, tax advisor or registered tax agent to determine the appropriate tax treatment. The Australian Taxation Office (ATO) provides general information on compensation paid from financial institutions.

Help and support

If you have any questions or concerns about the communication or payment you have received, you can get in touch with our team who are ready to help. Their contact details are on the relevant communication we sent to you. If you need to speak to one of our representatives directly, you can do so by calling on 1300 862 862.

Feedback or complaints

Should you be dissatisfied with the outcome of the administrative error, or wish to lodge a complaint in regards to our remedy of this situation, you are able to raise your concerns to Iress via a number of channels including:

M: Level 16, 385 Bourke St, Melbourne, VIC 3000

P: 03 9018 5800


Upon receipt of your complaint, our teams will provide you with a complaint acknowledgment and will look to investigate your complaint thoroughly and provide you with a response within a reasonable timeframe. Further information on the Complaint Handling Process can be found on the Iress Website.

You can also contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or if you would prefer not to discuss your concerns with us or if you are still unsatisfied after contacting us. You can find out more information by visiting the AFCA website.