Our survey found that the COVID-19 crisis has had a profound impact on the UK mortgage industry, accelerating the move to digital and catalysing the drive to self service.

We conducted in-depth interviews with 36 lenders, to obtain frank appraisals of their position and views. Our research showed an opportunity for change, with lenders placing a laser focus on how they want to interact with their customers from here on.

Download this report to learn:

  • How lenders use technology to support the writing of mortgage business
  • Issues that affect efficient lending
  • Emerging themes for the future