Insight & Research / Mortgages

Technology central to lenders’ and intermediaries’ thinking for seamless mortgage journey.

Consistent themes including digital transformation, API technology, robo-advice and online aggregators have again dominated in the survey feedback as areas which lenders and intermediaries believe will impact the mortgage market.

Both intermediaries and lenders also believe that continued integration between intermediaries’ CRMs, sourcing systems/aggregators, lenders and third parties such as surveyors and solicitors will be central to the short-term shaping of the mortgage market.

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Detailed insights from across the market, supported by visual representation of key findings, providing invaluable insight to inform future thinking and investment to achieve the best outcomes for lenders, their intermediary partners and consumers.


Key findings include:


  • The overall market outlook for 2019 is positive, with most intermediaries (78%) and lenders (86%) expecting gross lending to either increase or remain level
  • 54% of intermediaries think their market share will increase, a view shared by 23% of lenders
  • Six in ten (60%) intermediaries and three quarters of lenders (72%) see robo-advice as an opportunity
  • The vast majority (96%) of lenders believe Open Banking could improve the intermediary mortgage market in the next 1-2 years

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