MSO will make the mortgage journey simpler for Principality’s brokers and customers alike. Its advanced capabilities will enable the society to manage changing business needs and bring new products to the market quickly, adapting to customer needs as the mortgage market evolves over time. It will allow easier integration to third party systems, to provide a seamless experience for brokers and customers.
Julie-Ann Haines, Chief Customer Officer at Principality Building Society, said: “We pride ourselves on providing award-winning customer service to our Members and brokers but we need to keep pace with evolving technology and more will be expected of us.
“MSO will make the mortgage journey simpler for brokers, customers, colleagues, allowing faster offer times and a seamless experience. We will enhance our award winning service in numerous ways by giving brokers access to their cases, an easier registration process, simple document sharing and the removal of manual customer signatures. The technology will also provide us with the capability to expand the breadth of our products.
“It is a challenging but exciting period in Principality’s history as we look to secure the future of the business for our next generation of borrowers.”
Paul Thornton, Executive General Manager (Lending), said: “We are delighted that Principality Building Society has selected MSO as its strategic mortgage solution. MSO will provide Principality with a streamlined, flexible capability to manage the mortgage sales and origination journey. Closely integrated with many other parts of Principality Building Society’s technology landscape, this will therefore deliver significantly improved overall efficiency, enabling it to provide a differentiated level of service for intermediaries and their clients alike.
“We have built a strong and collaborative partnership and look forward to seeing Principality realise the full extent of its potential enabled by IRESS technology.”
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