The solution will support all distribution channels and products across the Group via a phased roll out, starting in 2019, with its intermediary channel, Accord Mortgages.
The move is part of the lender’s plans to further improve its service to brokers and ultimately direct lending customers, creating a more efficient experience, generating quicker mortgage lending decisions and giving access to companies such as valuers and conveyancers to simplify the mortgage application process as much as possible.
Jeremy Duncombe, Director of Intermediary Lending at Yorkshire Building Society Group, said: “The appointment of IRESS is the latest in a series of developments we continue to make to strengthen our role in the intermediary market.
“There’s no doubt brokers value the importance of a human touch throughout the mortgage application process - our core strategy of principle-based underwriting and named underwriter contacts will remain key - however, it’s also important we have leading edge technology to complement our teams and the intermediaries we work with. “
Paul Thornton, our Executive General Manager (Lending) said: “Everyone on the team is delighted to be working with the Yorkshire Building Society Group. Our technology will help them make a step change in the intermediary and customer experience - empowering users across the end to end journey.
The rapidly evolving mortgage market is all about delivering outstanding customer experiences consistently across all channels, and MSO will provide the Group with a single, flexible solution for managing regulatory change and embracing digital mortgage journeys whilst improving overall efficiency.“
Our MSO digital technology is now being used by lenders of all sizes across the market who are benefitting from its omni-channel and advanced integration capabilities for straight through processing.
We're up for 'Diversity & Inclusion Initiative of the Year'.
We want to make it easier to advise on and apply for a suitable mortgage.
We're finalists in the IT & Technology category of the 2019 UK School Leaver Awards.
We are proudly supporting this National Apprenticeship Week.
A warm welcome to Steve who takes up his post on the 18th February.
We've been shortlisted for two awards at the 2nd Annual Mortgage Awards 2019 organised by Money Age.
We're proud to be the first company to hire a refugee through the Talent Beyond Boundaries initiative.
We're making it simpler to integrate your choice of third party software into ours.
Volunteers from our Cheltenham office will be taking part in the Mortgage Sleep Out.
Our teams power up their tache’s to support and raise funds for men's health issues.
We've made a commitment to improving gender diversity within financial services.
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