Making your sourcing experience magical with Loop
As you know, customer engagement is really important to us here in the Sourcing team, so we couldn’t be more excited about the launch of Loop, the new Iress customer experience programme. 

Our mission is to help brokers, intermediaries, and advisers across the UK secure the best mortgage, protection and retirement products for their clients. How we do that is mostly down to you. 

Some of our most groundbreaking developments resulted from collaboration and direct feedback from our industry partners and customers like The Features service on The Exchange. Brokers told us they wanted a way to compare value alongside price when sourcing Protection. We listened and, following extensive work with product providers, brought the service to market. There’s still nothing else quite like it.

The valuable insights shared with us in surveys, on the Iress Community,  during conversations at events like our Protection Forum and through our dedicated account management and support teams are all part of the magic that makes our sourcing software the best on the market—and we want to keep it that way.

With Loop, we have a way to scale that magic even further.

Your time and feedback help
Loop will give you more opportunities to provide feedback that helps us deliver industry-leading software and service that matches your expectations. We’ll use it to help prioritise our product roadmap and resources, focusing effort where you and your clients stand to benefit most.

What’s more, as the name ‘Loop’ suggests, you can expect greater transparency around what we’re doing—that means more regular updates (like these) about what we’re doing to make your software and your experience more magical.

It starts now
We’ll conduct our next annual customer survey in September, but you can give us feedback anytime using this short survey

Thank you to everyone who has taken the time to give us feedback. Don’t forget you can talk to us by emailing the team at or get in touch via The Community if you prefer. We’d love to hear from you.

Jacqui Durbin
Global Head of Product - Sourcing