'Tis the season to be jolly

Fa-la-la-la-la-la-la-la-llama

We’ll be taking a little break, but a few of us will be here to keep the magic alive. See below for our opening hours over the festive season and ways to get in touch.

From all of us, thank you. Have a wonderful break and see you in 2023.

Asia

Our client support teams will be closed on 26 December and 2 January

For all other working days, we'll be open as follows:

  • Financial Advice and Investment Management
    8:30am - 5:30pm SGT on 23, 27, 28, 29, 30 Dec
  • Trading and Market Data
    8:30am - 5:30pm SGT on 23, 27, 28, 29, 30 Dec

Normal hours will resume on January 3. If you need to get in touch, you can find our support contact details here.

Australia

Our client support teams will be closed 26 & 27 December and 2 January

For all other working days, we'll be open as follows:

  • Financial Advice and Investment Management
    8:00am - 5:00pm AEDT on 22, 23, 28, 29 & 30 Dec
  • Superannuation (Acurity)
    8.30am - 5.30pm AEDT on 22, 23, 28, 29 & 30 Dec
  • Trading and Market Data
    6:00am - 5:00pm AEDT on 22, 23, 28, 29 & 30 Dec
  • Funds Administration
    8:30am - 5:30pm AEDT on 22, 23, 28, 29 & 30 Dec

If you need to get in touch, you can find our support contact details here.

Canada

Our client support teams will be closed on 26 December and 2 January (except the Trading Support desk).

For all other working days, we'll be open as normal:

  • 6:30am - 6:00pm EST - Monday to Friday

If you need to get in touch, you can find our support contact details here.

New Zealand

Our client support teams will be closed on 26 & 27 December and 2 January

For all other working days, we'll be open as follows:

  • Financial Advice and Investment Management
    10:00am - 7:00pm NZDT on 22, 23, 28, 29, 30 Dec
  • Trading and Market Data
    8:00am - 7:00pm NZDT on 22, 23, 28, 29, 30 Dec

If you need to get in touch, you can find our support contact details here.

South Africa

Our client support teams will be limited between 26 December and 2 January.

For all other working days, our client support teams are open as normal:

  • Financial Advice and Investment Management
    8:00am - 5:00pm SAST - Monday to Friday
  • Trading and Market Data
    7:00am - 6:00pm SAST - Monday to Friday

If you need to get in touch, you can find our support contact details here.

United Kingdom

Our client support teams will be closed on 26 & 27 December (except the Trading support desk, which will be open on 27 Dec), and 2 January

For all other working days, we'll be open as normal.

  • Financial Advice - Adviser Office:
    9:00am - 5:30pm GMT - Monday to Friday (email support only)
  • Financial Advice - Xplan
    8:00am - 6:00pm GMT - Monday to Friday
  • Investment Management (Pulse):
    8:00am - 6:00pm GMT - Monday to Friday
  • Mortgages
    8:00am - 6:00pm GMT - Monday to Friday
  • Life & Pensions
    8:00am - 6:00pm GMT - Monday to Friday
  • Trading
    7:00am - 6:00pm GMT - Monday to Friday, including 27 Dec and 2 Jan
  • O&M
    9:00am - 5:00pm GMT - Monday to Friday

If you need to get in touch, you can find our support contact details here.

Iress Learning Centre

Our training team will take a short break for the holidays from 23 December. We’ll return on 3 January with our usual business hours.

Registration for the Iress Learning Centre via Xplan will continue to be available. If you need access during the holidays, please get your registration requests in before Friday 23 December. Otherwise, requests and training queries will be responded to in the new year.

Further information about the Learning Centre and registration can be found in the Iress Community.

Have a wonderful break, and we look forward to helping you achieve your learning resolutions in 2023.

Iress Community

The Iress Community will continue to be supported during working days over the holidays, and while we'll be around, we may take a little longer to respond to questions. In the spirit of the Community, we encourage you to use the Ask the Community forums to reach out to your peers and to help out other members if you can.

If you’ve got an urgent question that you can’t get answered via the Iress Community, it’s best to contact our support team directly on the details listed on this page.



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