We interviewed two successful firms to hear why they chose to move from Adviser Office (AO) to Xplan. They tell us about the transition, what to look for if you’re considering changing software and how they haven't looked back.
Think what could be achieved if you changed your back office software - so you could work better. Johnston Carmichael Wealth and Canter Holland have both moved from Adviser Office to Xplan and say the software has transformed the way they work.
Xplan is hugely customisable, we've tailored it to our firm and our needs.
When everything is working as it should, deciding to implement any kind of change to infrastructure can seem an unnecessary distraction. When big decisions are being made in an ever changing landscape it is tougher - particularly when it's something as crucial as the software that powers your business.
Johnston Carmichael Wealth and Canter Holland were effectively managing core business functions with Adviser Office, but to stay competitive each wanted a fresh way of working. After researching and considering different software, it was clear the solution lay within Xplan.
Its ability to provide one operating system and one data flow edged ahead of the rest. As did the ability to get set up and customise it from the start. “We had a system kind of from day one that was usable and workable,” explains Matt, “but one of the reasons we went to Xplan is because so much can be customised and we've done a lot of that.”
Craig Hendry, Johnston Carmichael Wealth: “One of the biggest benefits, is everything is controlled by one back-office system. It allows us to import data without double keying - that’s huge for us.”
Matt, Canter Hollands adds: “And being able to work remotely on Xplan, having a system you can access anywhere really through any device has been hugely beneficial when out on the road.”
Case manager - if you have not adopted it, I strongly recommend it.
For Canter Holland, it was a chance to redesign processes, to create a dream system and better ways of working. Matt explains: “If we just wanted to do things the way we were doing them on Adviser Office, then why move?"
One system means each business has been able to become more efficient and transform processes, in a way that can scale.
"Everybody’s following the same pattern and as the firm grows, it's really important we have that consistency," says Matt.
Don't think of a change of software or platform as just version two of your current system. It's a good opportunity to reflect, change how you work and build your dream processes.
Someone should help drive changes within your business and champion the move.
If you migrate bad data to the new system people will blame the system even though it's the data. Decide what you need and what you can get rid of.
Don’t fit around a platform or system. Define the criteria you need to make it work for your business. Check the facts and do plenty of research.
Johnston Carmichael Wealth and Canter Holland explain the transition to Xplan and the benefits they gained for their businesses.
Xplan works for businesses of all sizes. View our other case studies to see the benefits of moving to a better software solution.