Switching to a new system is a big decision for most businesses - even when you know it’s the right one to make.
Charlie Nicholls, partner at CPN Investment Management, talks about making the leap from Adviser Office to Xplan and why they aren’t looking back.
“We’d been using Adviser Office from Iress for over 12 years but noticed we were starting to creak at the seams. We knew we needed a new CRM system that would grow with the business so spoke to Iress about Xplan and decided to upgrade to it. Iress managed the whole transition which kept disruption to a minimum and now our back office system is no longer on a server in our offices. Outsourcing that whole service structure to the experts is such a weight off us, everything is taken care of so we can focus on the business and our clients. We wish we’d done it sooner.“
Our team used to spend two or three hours every morning checking data feeds. Now it’s a job for one person, once a week.
"Previously, all our data feeds were manual and had to be checked by a team for two or three hours each morning. In Xplan, data feeds update automatically so now it’s a job for one person, once a week and the team can get on with more important client management work.
The ‘cases’ functionality within Xplan helps us a lot. In a nutshell, it means we can set up an automatic workflow of tasks to ensure everything is done in the right order across the team, for consistency and complete compliance."
Now each person can easily handle 12 to 15 cases at a time and that’s all down to the automation in Xplan.
"Previously, a staff member might have managed only five or six cases at a time, now each person can easily handle 12 to 15 cases and that’s all down to the automation in Xplan. It’s far more sophisticated than Adviser Office. Things like MSM messaging and emails are also integrated in Xplan which makes it much easier to be ‘digital’ and stay connected with our clients. And because everything is held in one place in Xplan, it’s also easy for us to show we’re meeting the FCA’s increasing regulatory requirements.
We are really happy with the way we work now and feel since switching to Xplan, we are better prepared for the future. We’re never looking back.”
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