Frequently asked questions
We built Xplan Mortgage for anyone who wants to enjoy a more streamlined mortgage experience. It’s an easier way to research, recommend and apply for mortgages and protection on behalf of your clients, and ideal for remote working.
Source the right mortgage and protection for your clients. Then manage the complete mortgage process, sales and client relationship from one easy to use digital platform.
Find out more about Xplan Mortgage here with our FAQs.
You can sign up for a free demo of Xplan Mortgage here.
We don’t currently offer free trials of our software but can provide you with all the demos and support you need to make an informed decision.
There’s a choice of great-value plans available with monthly subscriptions starting from £25/month per user. To discuss the best Xplan Mortgage package for your business and to get a no-obligation quote, please get in touch.
Most likely! While Xplan Mortgage is designed to work perfectly with our CRM, we appreciate that you may want to continue using your existing CRM. We are adding integrations to new CRMs all the time. Check the latest compatibility with our account management team.
Just complete our online form to begin your upgrade.
Once we’ve received your completed application form, our account services team will process your order and provide your username and password so you can start using Xplan Mortgage straight away. Our billing team will then set up your new direct debit and our onboarding team will make sure you have all the training you need to enjoy the full power of Xplan Mortgage.
Once we’ve received your completed application form, we aim to process your order within 48hrs and get you set up as quickly as possible. If you’re looking to fully integrate Xplan Mortgage with other software, or migrate data from your existing CRM, it’ll take a little longer. Rest assured, our account managers and onboarding team will make moving to Xplan Mortgage smooth and seamless.
We are confident that you will want to stay with us for the long term, but appreciate circumstances and requirements can change, so we offer a monthly subscription option with only a three month notice period.
During set-up, your Iress account manager will discuss the data you want migrated from external software or existing Iress platforms. Our support team will then help ensure your data is safely and efficiently migrated to Xplan Mortgage.
This is the best way to get the most out of Xplan Mortgage and, depending on your current CRM system, we can usually migrate your data for you. Your account manager will guide you through this process and make it a seamless transition. Speak to our team or request the full mortgage advice, protection and CRM package using this contact form.
Our dedicated training team will be on hand to help you get to know your new software and can provide personalised training and support to suit your business. You can also access a wide range of free online training, on-demand.
We also run webinars every month, and you can find additional resources, support and assistance from our team and other Xplan Mortgage users on the Iress Community.
Our dedicated support team is available to answer technical queries for you. Service desk hours are 8am - 6pm, Monday to Friday (excluding national bank holidays). They can be contacted via our software support page.
Support from our product team and fellow Xplan Mortgage users is also widely available on the Iress Community,
Our Xplan Mortgage fact sheet includes everything you need to know. Download it here.
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Iress is a technology company providing software to the financial services industry.
Our software is used by more than 10,000 businesses and 500,000 users globally.